REFUND POLICY

REFUND POLICY

RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a REFUND or EXCHANGE.

Due our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:

- Significantly different from the description or sample shown to you

- Defective/Damaged due to the fault of our factory or the carrier

- Not what you ordered

- Your order has a printing mistake

- Part of your order is missing from the package

Please be informed that our products are made-to-order and manufactured under market demand; so, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the difference between advertised images and the actual item you received.

If the problem is major, we may choose to replace the item or issue a refund within a reasonable time.

Please contact our Customer Support team to start the complaint process. Please include the following information:

Order number

Video or photo of the faulty product (if applicable)

Complete delivery address

Contact telephone number

Once your information is received, we will send you an email to notify you that we have received your information. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 - 5 business days.

You will be responsible for paying for your own shipping costs for returning your item(s).

NOTICE: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUNDS (if applicable)

Please send us an email to sale@incaavui.com to request a refund. Once we agree with the Refund request from you. We will issue a full or partial refund within 3 - 5 business days.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 - 5 business days as noted above.

NOTICE: Please find your case as below:

– Cancelation: You will receive the 90% REFUND. The rest 10% refund will be deducted for service fees

– Out of Stock: You will receive the 100% REFUND

– Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.

If your order hasn't arrived within 45 business days of the date of original purchase, please contact our support team for a full refund of your purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sale@fpmusix.com

HOW DO I CHANGE OR CANCEL MY ORDER ?

If you change your mind about your purchase, please contact us here and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can not be cancelled.

REFUND ADDRESS:

Email: sale@incaavui.com

Address: 33082 Collier Rd

Lillian Alabama 36549

United States